Shipping policy
PMJ Co Shipping & Delivery Policy
PMJ Co dispatches orders from South Africa.
In-stock products
Products that are currently held in stock are normally dispatched within:
2–3 business days after successful payment.
Machines and specialist equipment not currently in stock
Certain welding machines, laser engravers and other specialised equipment may need to be ordered from our suppliers.
Where an item is not currently held in stock, please allow:
up to 20 business days for the product to arrive from our supplier and be ready for dispatch.
The 20-business-day period is a supplier and import lead-time estimate.
International freight, customs clearance, supplier availability and circumstances outside PMJ Co's reasonable control can occasionally affect this timeframe.
If we become aware of a material delay, we will contact the customer.
Orders containing in-stock and special-order products
Where an order contains both in-stock products and products that need to be brought in from a supplier, PMJ Co may:
- hold the complete order and dispatch it once all products are available; or
- arrange separate shipments where practical.
Additional courier charges may apply if a customer specifically requests separate delivery.
Courier transit time
Our processing and supplier lead times are separate from courier delivery times.
Once an order has been dispatched, delivery time depends on:
- the destination;
- courier service;
- public holidays;
- courier network conditions; and
- other operational circumstances.
Tracking
Tracking information will be provided where available.
Customers should monitor the tracking information supplied after dispatch.
Delivery address
Customers are responsible for providing an accurate and complete delivery address.
If a parcel is returned because:
- the address supplied was incorrect;
- delivery was refused; or
- reasonable delivery attempts were unsuccessful,
an additional delivery charge may apply before the parcel is sent again.
Damaged parcels
If a parcel appears visibly damaged when delivered, please photograph the packaging before opening it.
Contact PMJ Co promptly if the goods appear to have been damaged in transit.
Missing or delayed deliveries
If a parcel is significantly delayed or appears to be missing, PMJ Co will assist with an investigation through the applicable courier.
Contact
PMJ Co
96 Glen Eagles Drive
Silver Lakes
Pretoria, Gauteng
South Africa
Email: sales@permanentjewelrysouthafrica.co.za
Telephone / WhatsApp: 068 346 8834