Refund policy
PMJ Co Return & Refund Policy
PMJ Co is operated by PERMANENT JEWELRY SOUTH AFRICA (PTY) LTD, registration number 2025/493417/07.
We supply finished jewellery, jewellery components, permanent jewellery supplies, machinery, equipment and training.
This policy is subject to applicable South African law, including rights that cannot legally be excluded under the Consumer Protection Act 68 of 2008 and, where applicable, the Electronic Communications and Transactions Act 25 of 2002.
Change-of-mind returns
Where a qualifying change-of-mind return is available under applicable law, the product must be:
- unused and unworn;
- in its original condition;
- returned with original packaging, accessories and manuals where applicable;
- free from engraving, alteration or modification; and
- suitable for resale.
Unless the return is due to an error by PMJ Co or a defective product, the customer is responsible for the direct cost of returning the goods, subject to applicable law.
Products not ordinarily returnable for change of mind
Subject to applicable law, we do not ordinarily accept change-of-mind returns on:
- engraved, personalised or customised jewellery;
- jewellery blanks that have already been engraved or altered;
- chain or other material cut to a customer's requested length;
- special-order products sourced specifically for a customer;
- worn or opened pierced jewellery where hygiene makes resale inappropriate;
- used machinery, equipment or tools;
- used consumable products;
- goods damaged through misuse, incorrect handling or unauthorised modification; or
- digital training or course content once access has been supplied and performance has begun with the customer's consent, where permitted by law.
Defective, damaged or incorrect goods
If you receive an incorrect, damaged or defective product, please contact PMJ Co as soon as reasonably possible.
Please include:
- your order number;
- a description of the issue; and
- clear photographs or video where relevant.
Do not dismantle, modify or attempt to repair machinery before contacting us, as this may affect our ability to assess the problem.
Nothing in this policy removes any statutory rights available to consumers under South African law, including applicable rights relating to defective or unsafe goods.
Welding machines and equipment
Unless otherwise stated on the applicable product page, welding machines sold by PMJ Co carry a:
1-year PMJ Co warranty
This commercial warranty is separate from, and does not replace, any statutory rights that apply under South African law.
The PMJ Co warranty does not ordinarily cover damage caused by:
- misuse;
- operation contrary to instructions;
- accidental or physical damage;
- liquid damage;
- incorrect electrical supply;
- unauthorised repairs or modifications;
- normal wear of consumable components; or
- damage arising after alteration by a third party.
PMJ Co may require machinery to be returned for inspection before a warranty claim can be assessed.
Business in a Box
Business in a Box packages contain several individual products, training, tools and starter materials.
If one component is defective, damaged or incorrectly supplied, PMJ Co will ordinarily assess the affected component rather than automatically requiring the complete package to be returned.
Any request involving return of a complete Business in a Box package will be assessed according to:
- the condition and use of the individual items;
- whether machinery has been used;
- whether training access has already been supplied;
- whether consumables have been opened or used; and
- applicable law.
Training and digital products
PMJ Co provides paid permanent jewellery training.
Where digital course access or content has already been supplied and performance has begun with the customer's consent, ordinary change-of-mind cancellation rights may be limited where permitted by law.
This does not affect rights where a service was not supplied as agreed.
Return authorisation
Please contact PMJ Co before sending a product back so that we can identify the order and reason for return.
Email: sales@permanentjewelrysouthafrica.co.za
Telephone / WhatsApp: 068 346 8834
Refunds
Approved refunds will ordinarily be made to the original payment method where reasonably possible.
Bank and payment-provider processing times are outside PMJ Co's control once a refund has been issued.